FAQ & Help

As soon as we have received your order, we will send you the invoice by e-mail to the address you have provided within 48 hours.

Tip: If you have not received the invoice after 48 hours, please contact our customer service. If you have a customer account, you can also download the invoice directly from there.

If you have entered an incorrect address, please contact our customer service as soon as possible.

Note: Changes to the address are only possible as long as the order has not yet been dispatched. Once the order has been dispatched, no further adjustments can be made.

Unfortunately, it is not possible to change your order. However, you can have the order canceled via our customer service if it has not yet been shipped.

Please note: Once the order has been dispatched, it can no longer be canceled.

Yes, you can enter your VAT ID in the billing and delivery address if you are placing an order for a company. Simply enter the relevant data under “Company” and “VAT ID”.

If one or more of your products is defective or incorrect, please contact our customer service team directly.

To enable us to process your request quickly, please describe the problem in a short message and include the following information:

Your order number

Your delivery address

Our team will immediately take care of a solution, such as a replacement delivery.

We apologize if your order has arrived incomplete. In this case, please contact our customer service.

Note: Please keep the box and packaging material as we may need photos of them for further processing. Our team will help you as quickly as possible.

As soon as we have received and processed your return, we will send you a confirmation e-mail. The total amount of the invoice, including shipping costs, will usually be refunded within a few working days, but within 14 days at the latest.

Note:

The processing of returns may take longer in individual cases. If you have not received confirmation of receipt after 14 days, please contact our customer service. Please have the tracking number of your return ready.

Chipglobe GmbH

Returns

Professor-Messerschmitt-Strasse 1

85579 Neubiberg

Germany

Note: Don't forget to pack the shipment well and ideally provide it with a tracking number so that the return process can be traced.

We are sorry that you wish to delete your customer account. Please contact our customer support so that we can process your request quickly and easily.

No, a user account is not required to place an order. However, you do have the option of registering and creating a customer account. In your account you can conveniently view and manage all your orders and your saved addresses.

At the top of the store you will find an account icon which will take you to the login page. Click on the “Create account” button there to create a free user account.

With a user account you can:

1. view your orders and manage account information.

2. add products to a personal wish list

3. place orders quickly and conveniently.

No problem! Simply click on “Log in” and select the option “Forgot password”. Enter your e-mail address and we will send you a message with instructions on how to create a new password.

To update your address, log in to your Chipglobe Shop account. There, click on “Show addresses”. You can then change both your billing and delivery address.

We ship your order with DHL or the post office. Processing and dispatch take place within 1-2 working days.

For more information, please click here: Delivery Terms