FAQ & Help

As soon as we have received your order, we will send you the invoice by e-mail to the address you have provided within 48 hours.

Tip: If you have not received the invoice after 48 hours, please contact our customer service. If you have a customer account, you can also download the invoice directly from there.

If you have entered an incorrect address, please contact our customer service as soon as possible.

Note: Changes to the address are only possible as long as the order has not yet been dispatched. Once the order has been dispatched, no further adjustments can be made.

Unfortunately, it is not possible to change your order. However, you can have the order canceled via our customer service if it has not yet been shipped.

Please note: Once the order has been dispatched, it can no longer be canceled.

Yes, you can enter your VAT ID in the billing and delivery address if you are placing an order for a company. Simply enter the relevant data under “Company” and “VAT ID”.

The stock status shows the current availability of a product.

Out of stock: The item is currently not available and cannot be ordered.

Low stock: Only a few units are left in stock and the item may sell out soon.

Once a product is back in stock, it will automatically be shown as available again. If you have questions about availability, please contact customer support.

Yes. If a product is currently out of stock, you can sign up for a “back in stock” notification directly on the product page.

Once the item is available again, you will automatically receive an email.

This notification is free and non-binding.

We ship your order with DHL or the post office. Processing and dispatch take place within 1-2 working days.

For more information, please click here: Delivery Terms

Lithium-ion batteries are subject to special safety and transport regulations.

Shipping batteries as letter or mail shipments is not permitted by law, as batteries must be protected against damage and short circuits during transport.

For this reason, battery products are shipped exclusively via parcel service to ensure safe and compliant delivery.

Please note that returns of battery products must also be securely packaged and protected against short circuits.

Lithium-ion batteries must not be disposed of with household waste.

Please protect the battery against short circuits by covering the contacts (terminals) with suitable adhesive tape.

Use sturdy packaging with sufficient cushioning material so that the battery cannot move inside the parcel.

Lithium-ion batteries are subject to special shipping regulations.

Depending on the shipping provider, this may result in different delivery times or shipping costs.

If one or more of your products is defective or incorrect, please contact our customer service team directly.

To enable us to process your request quickly, please describe the problem in a short message and include the following information:

Your order number

Your delivery address

Our team will immediately take care of a solution, such as a replacement delivery.

We apologize if your order has arrived incomplete. In this case, please contact our customer service.

Note: Please keep the box and packaging material as we may need photos of them for further processing. Our team will help you as quickly as possible.

As soon as we have received and processed your return, we will send you a confirmation e-mail. The total amount of the invoice, including shipping costs, will usually be refunded within a few working days, but within 14 days at the latest.

Note:

The processing of returns may take longer in individual cases. If you have not received confirmation of receipt after 14 days, please contact our customer service. Please have the tracking number of your return ready.

Chipglobe GmbH

Returns

Professor-Messerschmitt-Strasse 1

85579 Neubiberg

Germany

Note: Don't forget to pack the shipment well and ideally provide it with a tracking number so that the return process can be traced.

Please note that returns of battery products must also be securely packaged and protected against short circuits.

Please note that returns of battery products must be securely packaged and protected against short circuits.

A dangerous goods label is not required for returns by end customers.

All technical specifications, dimensions, and compatibility information can be found directly in the respective product description.

If you are unsure, please feel free to contact our customer service before placing your order.

Product images are for illustration purposes only. Minor variations in color, labeling, or design may occur, provided they do not affect the product’s functionality.

The exact scope of delivery is specified in the respective product description.

Accessories or decorations shown in images are not included unless explicitly stated.

Many of our products are intended for development, testing, or DIY purposes.

Use is at your own responsibility. Please observe the respective safety and application instructions.

We are sorry that you wish to delete your customer account. Please contact our customer support so that we can process your request quickly and easily.

No, a user account is not required to place an order. However, you do have the option of registering and creating a customer account. In your account you can conveniently view and manage all your orders and your saved addresses.

At the top of the store you will find an account icon which will take you to the login page. Click on the “Create account” button there to create a free user account.

With a user account you can:

1. view your orders and manage account information.

2. add products to a personal wish list

3. place orders quickly and conveniently.

No problem! Simply click on “Log in” and select the option “Forgot password”. Enter your e-mail address and we will send you a message with instructions on how to create a new password.

To update your address, log in to your Chipglobe Shop account. There, click on “Show addresses”. You can then change both your billing and delivery address.

There can be several reasons for this:

1.) The coupon may only be valid for specific products or categories.

2.) Another discount might already be applied to the affected products.

3.) The minimum order value required for the coupon may not have been reached.

4.) The coupon may have expired or already been used.

Please check the coupon terms and your cart contents.

Please do not continue using damaged or swollen batteries.

In this case, contact our customer service immediately before returning the battery so that we can coordinate the next steps with you.

Yes, the heat gun is safe when used properly.

Please note that the device reaches very high temperatures during operation. Maintain sufficient distance from the workpiece, avoid direct contact with skin, and do not operate the device unattended.

The device is not suitable for children and should be kept out of their reach.

Please do not continue using damaged or swollen batteries.

In this case, contact our customer service immediately before returning the battery so that we can coordinate the next steps with you.

Lithium-ion batteries must not be disposed of with household waste.

Used batteries can be returned free of charge at municipal collection points, recycling centers, or participating retailers.